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Front Office - Front Desk Agent

بواسطة Rotana
الفجيرة الفجيرة >
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التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_9031db15d0814282577aaf0c3820b1304b23eab2/ 10694

التفاصيل: نُشِر بتاريخ: 1 أغسطس 2018

  • اسم الشركة: Rotana
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • المهنة: وكيل مكتب استقبال
  • الحد الأدنى من خبرة العمل: 0 - 1 سنة
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.















As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:















Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure







Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed







Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests







Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries







Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels







Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures







Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems







Maintain the privacy of all guests by ensuring that no details of the guests are disclosed







Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings.

Skills

Education, Qualifications & Experiences















You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.















Knowledge & Competencies















The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:















Understanding the Job







Taking Responsibility







Recognizing Differences







Customer Focus







Customer Focus







Adaptability







Teamwork

Nour Arjaan by Rotana at a glance

Job Details

Job Location: Fujairah, UAE
Department: Front Office
Employment Status: Full time
Employment Type: Entry level
Manages Others: No
Number of Vacancies: 2

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