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Butler Service Desk

بواسطة Starwoodcareers
الفجيرة الفجيرة >
وظائف شاغرة وظائف شاغرة >
ضيافة و مطاعم ضيافة و مطاعم >
التفاصيل
https://dbzstatic-a.akamaihd.net/.dist_5d339899c87412f1be354a11837f01f42f51c51d/ 9728158

التفاصيل: نُشِر بتاريخ: 20 ديسمبر 2017

  • اسم الشركة: Starwoodcareers
  • نوع التوظيف: دوام كامل
  • الراتب الشهري: غير محدد درهم
  • الحد الأدنى من خبرة العمل: 0 - 1 سنة
  • الحد الأدنى من مستوى التعليم: غير محدد
  • صاحب الإعلان: صاحب العمل
  • المستوى المهني: متوسظ الخبرة

الوصف:

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

The Butler Service Desk Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest's immediate requirements are catered for. The Butler Services Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process.




Qualifications :

Job Summary

· Has a full knowledge of Starwood Preferred Guest Program, Hotel occupancy and availability.

· Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views).

· Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents.

· Locate arriving, in-house and departed guests by name and room number.

· Competent in messaging functionality (creating, modifying, delivering, deleting).

· Answer all phone calls adhere to the standards set forth within the Telephone & Verbiage FOE.

· Transfer calls to an appropriate guest or department when requested by callers.

· Coordinate guest requests with all relevant department.

· Thoroughly conversant with all room types, décor and outlook.

· Communication and recording of complaints.

· Ensure full liaison with other members of the team.

· Strong communication with other areas, especially Front Office, Butlers and Housekeeping.

· Make sure all StarGuest profiles are turned to “Complete” from incomplete lists.

· Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.

· Strong relationship with guests and internal customers.

· Prepare wake up call log sheet for the following day and ensure this is handed over to the next shift.

· Ensure all Wakeup call requests are logged accurately.

· Give wake up calls for guests.

· Keep inventory of Butler on call Items.

· StarGuest basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles.

· Ensure daily shift hand over is completed thoroughly.

· To ensure all Butler's adhered to the privacy rights of all Guests by keeping Butlers informed of incognito status upon guest requests.

· Attend relevant training to ensure quality and standards of service and product are maintained.

· Monitor guest questionnaires and GEI results to identify shortfalls and remedy service issues with Butler Service Desk Supervisor.

· Ensure service standards are consistently complied with St. Regis brand standards and 3rd party inspection standards.

· To effectively implement Room Department objectives such as guest service/ satisfaction targets (GEI), financial targets, revenues and profits with Butler Service Desk Supervisor.

· Attend promptly to all guest complaints and requests.

· Comply with the grooming and uniform standards.

· Actively practice a work environment, which cares for guests and associates alike.

· Ensure compliance with legislated health and safety requirements within the workplace.

· Conduct duties in a courteous, safe and efficient manner, in accordance with The St Regis Dubai policies and procedures, ensuring that the highest level of service and communication is maintained.

· Any other duties as per changes in operation procedures or as assigned by superior.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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