Assistant Spa Manager

via Fairmont
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Details: Posted on: 27th December 2017

  • Company Name: Fairmont
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Spa Manager
  • Minimum Work Experience: 2-5 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Manager


Assistant Spa Manager

The Assistant Spa Manager will assist with the oversight of the entire Willow Stream Spa facilities; consist of separate male and female sections including eight treatment rooms, relaxation areas, steam, sauna, Jacuzzis, and locker rooms. State of the art health club facilities that include two outdoor terrace pools, a fitness center and a fitness studio. The primary responsibility of the Spa Operations Manager is to ensure optimum guest and employee satisfaction.

Hotel Overview:

Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club

Summary of Responsibilities:

Reporting to the Director of Spa, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging and friendly service
Welcomes and assists guests' according to FHR and Willow Steam Spa Brand Standards
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
Possess knowledge about all aspect of Willow Stream treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details.
Conducts selection interviews for new hires
Works with the Spa Director in the formulation of plans for projects and other areas
Responsible for the administration & implementation of colleague training in all aspects of the Spa's operations
Provides hands on support and guidance and ensures services provided are in accordance with Willow Steam Spa brand standards of performance and sequence of service
Maintains knowledge of all spa services, products, experiences and fitness facilities
Maintains the inventory of supplies for the administration of the spa facility
Seeks the spa's ability to maximize revenues by analyzing the day-to-day booking, future bookings and coordinating schedules and services with the spa team accordingly
Thoroughly understands and adheres to proper credit, and cash-handling policies and procedures
Conducts department performance appraisals in a timely manner
Ensures colleagues adheres to all hotel & spa service & brand standards
Follows Occupational Health and Safety regulations
Reports suspicious people, behavior, and vehicles to Hotels Security
Ensures adherence to Fairmont's Code of Ethics

Qualifications :


Previous experience is an asset
Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in English language (verbal and written) with a second or third language as an asset
Must be flexible in terms of working hours, and able to work with little or no supervision
Minimum of two-year leadership experience in spa industry, preferably previous Willow Stream Spa experience
Licenses in Massage Therapy and/ or Aesthetics/ Cosmetology are an asset
Computer literacy in Windows, MS Office Suite, Opera PMS system, SpaSoft, and Micros is recommended

Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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