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Royal Service Agent (Arabic Speaking)

via Fairmont
Fujairah Fujairah >
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https://dbzstatic-a.akamaihd.net/.dist_9031db15d0814282577aaf0c3820b1304b23eab2/ 9469667

Details: Posted on: 12th August 2018

  • Company Name: Fairmont
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level

Description:

Royal Service Agent - Arabic speaker

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Hotel Overview :

Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club.

Summary of Responsibilities:
Reporting to the Assistant Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Process all external and internal calls either by redirecting calls or assisting the caller

Take ownership of the caller’s request and ensure follow up according to the hotel’s standards

Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering

Maintain and monitor the “Royal Service” software system

Serve as a liaison for Guests requiring information relating to all aspects of the hotel

Handle and distribute faxes, voice messages and written messages for internal and external Guests

Have full knowledge of the hotel’s emergency procedures

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned



Qualifications :

Qualifications:

Previous customer related experience an asset

Must possess outstanding guest services skills and sophisticated verbal communication skills

Computer literate in Microsoft Window applications required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):

Frequent sitting throughout shift

Occasional standing, kneeling, pushing, pulling, lifting
Visa Requirements:

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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