Front Office - Telephone Operator

via Rotana
Fujairah Fujairah >
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https://dbzstatic-a.akamaihd.net/.dist_145f0c9ef81f685be73cbeaabf6b674fecd88a62/ 55789

Details: Posted on: 29th August 2018

  • Company Name: Rotana
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Phone Operator
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Job Description

We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward.

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:

Receive each guest call in a professional and friendly manner

Maintain effective communication with all related department to ensure smooth service delivery

Handle every query in a polite and courteous manner and exceed guest expectations

Ensure guests are greeted by name upon calling as per the Rotana Standard

Maintain an up to date knowledge of the hotel and local services

Maintain an awareness of guest profile through the Opera guest profile system

Complete management’s long distance call vouchers and record them on the traffic sheet

Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard

Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

Take messages for guests and management as per the required standard.


Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus



Nour Arjaan by Rotana at a glance

Job Details

Job Location: Fujairah, UAE
Department: Front Office
Employment Status: Full time
Employment Type: Entry level
Manages Others: No
Number of Vacancies: 1

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