Revenue - Reservations Agent

via Rotana
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https://dbzstatic-a.akamaihd.net/.dist_88c234f64e1564c29909e63fb6b2e5141852baeb/ 9728903

Details: Posted on: 10th January 2018

  • Company Name: Rotana
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:

Process and confirm guest room reservations made by clients on the phone, letter or fax

Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations

Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.

Show complete product knowledge, understand rate structure and apply rate management

Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor

Promote and maintain good public relations and endeavors to maximize business

Maintain an accurate room status at all times

Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails

Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified


Education, Qualifications & Experiences

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:

Understanding the job


Taking Responsibility

Recognising Differences


Customer Focus

Fujairah Rotana Resort & Spa - Al Aqah Beach at a glance

Job Details

Job Location: Fujairah, UAE
Department: Revenue
Employment Type: Entry level
Manages Others: No
Number of Vacancies: 1

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