Housekeeping - Housekeeping Order Taker

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Details: Posted on: 2nd January 2018

  • Company Name: Rotana
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

Safe keep, record and collect all keys and papers held within the Housekeeping Office
Ensure the sorting of all daily activity reports in the Housekeeping Office
Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
Record all incoming calls, ensure all messages are disseminated and followed up accordingly
Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
Update and maintain all housekeeping files
Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
Keep and maintain the cleanliness and tidiness of the Housekeeping Office
Clear all outdated reports on a monthly basis based on the hotel standard for record keeping


Education, Qualifications & Experiences

You should ideally have a diploma or vocational training within the hospitality and previous experiences within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, pleasant and courteous individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus

Fujairah Rotana Resort & Spa - Al Aqah Beach at a glance

Job Details

Job Location: Fujairah, UAE
Department: Housekeeping
Number of Vacancies: 1

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