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Guest Relations Agent

via Fairmont
Fujairah Fujairah >
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https://dbzstatic-a.akamaihd.net/.dist_3f7eda9b9a0746199b7eb745238e239b299130e3/ 9734973

Details: Posted on: 5th September 2018

  • Company Name: Fairmont
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Minimum Work Experience: 0-1 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level

Description:

Guest Relations Agent

The Guest Relations Agent is primarily responsible for ensuring we provide the highest level of guest service to all our guests. The Guest Relations Agent will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay.

Hotel Overview: Located on the east coast of the United Arab Emirates with sweeping views of the Gulf known for its natural beauty set against the backdrop of the historic Hajar Mountains. The hotel consists of 180 rooms and residences, along with a marina and beach club.

Summary of Responsibilities:

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offers professional, engaging, thoughtful, caring and sincere service
Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards
Remains observant and responds to each Guest who approaches the Reception Desk
Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression
Maintains a perpetual presence on the Reception Desk throughout the hours of the shift
Greets all Guests courteously, using the Guest’s name whenever possible
Follows Hotel’s telephone etiquette standards
Enrolls new Fairmont President’s Club members and updates certificate maintenance when applicable
Drives Rate & RevPAR through up-selling room brand.
Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures
And other tasks assigned by the superior.




Qualifications :

Qualifications:

Previous customer related experience preferred

Computer literate in Microsoft Window applications an asset

Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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