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Details: Posted on: 5th September 2018

  • Company Name: Accor Hospitality Group
  • Employment Type: Full Time
  • Monthly Salary: Unspecified
  • Job Role: Waitress
  • Minimum Work Experience: 1-2 Years
  • Minimum Education Level: N/A
  • Listed By: Employer
  • Career Level: Mid-level


Hotel or EntityNovotel FujairahManaged hotel

State Eastern UAE

United Arab Emirates

Novotel, Ibis & Adagio - with Novotel having 182 rooms, Ibis having 180 rooms and 72 serviced apartments in Adagio respectively located in the Heart of Fujairah city , United Arab Emirates featuring 2 restaurants,
2 coffee shops, 3 bars, conferencing facilities, outdoor pool, Gym, WIFI, Business Centre and indoor parking. Discover the hotel


Job Level



Fixed-term contract:



Full Time

Anticipated Start Date



Revelino Dias

Show Phone Number


Level of Education Vocational education
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

Power Point

Key tasks

Overview of duties
Welcomes guests and provides a high standard of restaurant service at the F&B point of sale
Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
Adopts appropriate service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being

Customer relations
Provides a friendly and personalised welcome for guests in line with the brand's service mind set
Offers attentive service and adapts to any constraints guests may have
Heeds any remarks made by guests and ensures follow-up
Establishes good relations with guests, offering advice and fostering customer loyalty
Knows all about facilities available & promotes the brand and hotel's offer

Professional techniques / Production
Completes the following tasks:
- unloads the deliveries for his/her department
- prepares the point of sale and preparation areas
- welcomes guests and provides waiter service
- cleans and tidies the restaurant and preparation areas after closing
Before every work shift, finds out about dish composition and any shortages (takes part in briefing and debriefing meetings)
Organises his/her work to suit fluctuations in numbers, events and guests
Recognises the different types of clientele and adapts services accordingly, keeping to the basic rules
Keeps the equipment used in good condition .

Commercial / Sales
Is attentive to guests' requests and fulfils them, while increasing sales
Helps gain customer loyalty through the high standard of service
Encourages guests to post their comments on the interactive Visitors' Book

Education / Professional experience
Vocational certificate or diploma in F&B and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
Fluent in the national language and business English

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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